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As a customer-focused business, our priority is to alleviate our guests’ concerns during these uncertain times. The situation regarding coronavirus (COVID-19) has been changing frequently since March 2020 and at the time of writing England has entered its 3rd national lockdown, the key message is STAY AT HOME.

Coronavirus won’t be around for ever and we sincerely hope that, with the vaccination programme now in progress, brighter times will soon be ahead. We will be reopening The Old Milking Parlour as soon as we are able as we are not currently accepting any new bookings prior to the 1st of April 2021, so please follow our social media for the latest news.

Thank you for your understanding, and we look forward to welcoming you to The Old Milking Parlour in the future.

To ensure the well-being of our guests we have responded to the official Government guidelines in providing safe, self-isolated accommodation here onsite. We have re-set our robust self-access processes for guests’ arrivals and departures, and will be providing 100% self-check-in and check-outs for the foreseeable future. Whilst you are on-site with us you will not be sharing any communal areas or facilities with other guests or with the proprietors, and we have upgraded our cleaning processes. We have also increased the amount of anti-bacterial washing and cleaning products available for guests in the accommodation.

As we all recover from the events of the past few months we may need to make further adjustments to our operations and processes, to address currently-unknown operational issues. We kindly ask you to assist us, so that we can achieve safe self-isolated accommodation for all our guests. You can do this by being fully prepared for your stay and bringing all provisions with you, so that you do not have to rely on frequent food shopping. We would also suggest that you check with local attractions, restaurants and pubs that you plan to visit during your stay with us.

We have also increased the amount of sanitising equipment and urge our guests to follow the advice by Public Health England (PHE):

  • Wash your hands with soap and hot water often – use hand sanitiser gel if soap and water are not available. Hand washing is key to preventing spread of the virus.
  • Try to avoid close contact with people who are unwell.
  • Clean and disinfect frequently touched objects and surfaces.
  • Do not touch your eyes, nose or mouth if your hands are not clean.

We have a non-contact arrival procedure. So you will be able to gain access to your accommodation and have seclusion and privacy once you are in your in the accommodation.

If you have any pre-arrival questions please contact us directly so that we can answer them, as we take the first steps in our return to a more normal life as quickly as possible!

The Old Milking Parlour Covid – 19 Practical Considerations
Risk Assessment and Health and Safety Protocol as of 04/07/2020 (E&OE)

This document is published in accordance with Government advice and PASC guidance.
This may be reviewed at any time to reflect the current virus situation within Somerset or England.

You should not attempt to arrive here onsite, if anyone in your party is showing any Covid symptoms or are recovering having had Covid in the past 14 days. Should symptoms develop whilst you’re in the property we are to be informed and you should pack your belongings, then follow the check-out process and leave immediately to self-isolate at home.

The Objective of these measures is to reduce the risk(s) to the lowest reasonably practicable level that we can achieve by taking these preventative measures that which we have identified below.

Contact free check-in and check-out, access details will be emailed to you prior to your arrival.

As hosts, we are now carrying out the following extra additional actions above and beyond our standard cleaning process to this property.

Covid 19 can live on many household surfaces and must be disinfected regularly. We are now using virucidal disinfectant effective against Coronavirus; certified to European standards EN1276, EN14675, EN13704, EN14476 and 1650 between each stay, this is a food safe product.
Surfaces and fabrics may remain damp on arrival due to the disinfectant being left to air dry.

To avoid contamination, some soft furnishings, leaflets, magazines and other items may have been removed prior to your arrival. Example Crockery and utensils have been reduced to 4 settings only. Our current website images and descriptions may not reflect this current time. All linen and towels have been washed in accordance with washing instructions and are not replaced or reused for at least 72 hours between stays. Gloves are worn when making up the beds.

We are paying special attention to high touch points i.e. all surfaces, door handles, cupboard handles, light switches (including lamps), remote controls, keys, key-safe and information folder.

As guests we ask that you comply by always sanitizing your hands before entering the property at the sanitiser station provided. Follow these daily duties during your stay; frequent hand washing and surface cleansing using the disinfectant provided in the Covid cleaning box. To observe the minimum 1 metre social distancing rule; leaving windows and doors open whenever possible to ventilate the property; no non-essential visitor(s) to the property under any circumstances.

On your departure morning strip bedding (not the mattress, pillow protectors or duvet, as these are sprayed in-between guests with disinfectant EN1276,EN14675,EN1374,EN14476 and 1650) place bedding etc. in the clear plastic bags (provided in the Covid cleaning box), this is whether they have been used or not, and leave inside the property, the same with the towels, bath mats and tea towels.

Dishwasher to be used to wash used crockery etc., and we recommend that you wash these before first use in hot soapy water.  Please ensure everything is washed and put away before departure.

We thank you in advance for your cooperation in this matter and we kindly ask that you have promptly departed the property in your vehicle by 10.00 am to enable us sufficient extra time to complete a deep clean in between guest stays. Your names and contact numbers may be passed to track and trace agents if required.

If you have any pre-arrival questions please contact us directly so that we can answer them, as we take the first steps in our return to a more normal life as quickly as possible!

Coronavirus (COVID-19) Update. Last updated 6th Jan
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